Refund policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1. Return conditions

To be returned within 14 days, the item must come back to us complete and in good condition, together with proof of purchase. Handling needed to examine the product is normal; any depreciation beyond that may be deducted from the refund.

2. How to start a return

To start a return, contact us at wargamesceneries@gmail.com.

Returns must be sent to the following address:

Wargame Sceneries

4 Avenue du Musée

30390 Domazan

France

3. Return shipping costs

• Orders delivered within the European Union: return shipping is free. Once your return request is accepted, we email you a prepaid return label to print.
• Orders delivered outside the European Union (United Kingdom, Switzerland, Norway, United States, Canada, etc.): return shipping costs are paid by the customer.

We charge no restocking fee.

Items sent back without first requesting a return will not be accepted.

For any question about a return, contact us at wargamesceneries@gmail.com.

4. Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if:

• the item is defective,
• the item is damaged,
• you received the wrong item.

We will then assess the situation and find a suitable solution.

5. Exceptions: non-returnable items

• 3D files (.STL): see section 6 below;
• Models made to order to your specifications (for example, painted on request);
• Gift cards.

Catalogue terrain, including items on sale or on pre-order, can be returned within 14 days.

6. 3D files (.STL): no refunds

STL files are digital content delivered by download. They are not returnable, exchangeable or refundable, whether or not you have downloaded them, once the download link has been provided to you.

By placing your order, you expressly request immediate access to the files and acknowledge that you waive your right of withdrawal for these files (article L221-28, 13° of the French Consumer Code).

This exclusion does not apply if a file is defective or does not match its description (corrupted or unreadable file, missing part): contact us at wargamesceneries@gmail.com and we will provide a corrected file or, failing that, a refund.

7. Exchanges

The fastest way to get a new item is to return the one you have, then place a new order once the return is accepted.

8. Right of withdrawal

You have 14 days from receipt of your order to withdraw, without giving any reason (article 5 of our terms of sale). This right does not apply to 3D files (.STL), see section 6.

9. Refunds

We refund all amounts paid, including the original delivery costs (standard rate), no later than 14 days after receiving your withdrawal request, to your original payment method. We may wait until we have received the item, or proof that it has been shipped, before refunding. If you have not received your refund 14 days after the return, write to us at wargamesceneries@gmail.com.